Refund & Cancellation Policy

1. General approach

Refund and cancellation terms may vary by product and are confirmed on the applicable pricing page, order, or invoice. Services are operated by ARTIFICIAL AUTOMATION SYSTEM, registration number 202603030499 (IP0619677-H), Malaysia. If a product-specific term conflicts with this policy, the product-specific term applies.

2. Software subscriptions

Unless a pricing page or order says otherwise, subscriptions may be cancelled before the next billing period. Cancellation stops future charges but does not automatically refund the current paid period. We may provide a refund or credit where required by law or where a material service issue cannot be reasonably resolved.

3. Trials, pilots, and beta access

Trials and beta access may have usage limits and may be cancelled at any time. Any paid pilot refund, credit, or cancellation arrangement will be stated in the pilot order before payment.

4. Consulting and custom work

Consulting fees, deposits, reserved time, and completed work may be non-refundable once work has started, unless the applicable quote or order states otherwise. If we cancel before work begins, we will discuss a refund or rescheduling option for amounts paid for the cancelled work.

5. How to request help

Send cancellation or refund requests to sing@artimasi.com with your name, account or invoice details, product, and reason for the request. We aim to respond within five business days.

6. Statutory rights

This policy does not limit any non-excludable rights or remedies available under applicable law.

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